Terms and Conditions for Gardeners Wormwood Scrubs
These Terms and Conditions set out the basis on which Gardeners Wormwood Scrubs provides domestic and commercial gardening services in the UK. By booking a service, the customer agrees to these terms, which are designed to create a clear understanding of what is included, how appointments are arranged, when payment is due, and how cancellations and disputes are handled. These terms apply to garden maintenance, planting, clearance, pruning, lawn care, and related seasonal services unless a separate written agreement states otherwise.
In these terms, references to “we”, “us”, and “our” mean the gardening service provider, and references to “you” and “your” mean the customer or person arranging the work. The words “service”, “garden service”, and “gardening work” are used broadly to cover the tasks agreed at the time of booking. Any variation to these terms must be confirmed in writing and agreed by both parties before it becomes binding.
We aim to provide a professional and reliable gardening service in Wormwood Scrubs and across surrounding areas, while keeping our legal obligations clear and practical. These terms should be read together with any quotation, invoice, estimate, or written service description provided before work begins. If there is any conflict between these terms and a written agreement signed by both parties, the written agreement will take priority for the specific job concerned.
All bookings are subject to availability and confirmation. A booking request may be made by telephone, email, online form, or any other method accepted by us from time to time. A booking is not confirmed until we have accepted the request, agreed the scope of work, and, where required, received any deposit or advance payment. We reserve the right to decline a booking where the requested work is outside our service offering, where access is unsuitable, or where the scheduling cannot be met safely and reasonably.
When arranging a visit, you must provide accurate information about the property, the condition of the garden, and any relevant access issues. This includes details such as gates, parking, fragile surfaces, hazards, pets, restricted areas, or any items that should not be moved. If the information given at booking is incomplete or incorrect, we may need to adjust the quotation, change the schedule, or amend the service on site. Any such adjustment will be communicated as soon as reasonably possible.
We will use reasonable care to attend at the agreed time, but dates and times may need to change because of weather, staffing, equipment failure, traffic disruption, or circumstances beyond our control. For recurring garden maintenance services, we may vary the order of visits, provided that the overall service remains commercially reasonable. A confirmed booking does not guarantee a fixed arrival time unless this has been expressly stated in writing.
Our pricing may be given as a fixed quote, an estimated amount, or an hourly or day rate depending on the nature of the work. A quote is normally valid for a limited period and may be withdrawn or revised if the scope changes, access conditions differ from those described, or delays occur before the work starts. Estimates are not final prices and are based on the information available at the time. If a job takes longer than planned because of unforeseen conditions, additional charges may apply.
Payment terms will be stated on the invoice or quotation. Unless otherwise agreed, full payment is due within the period specified on the invoice and must be made by the method we accept at the time of booking or completion. We may request a deposit for larger, seasonal, or higher-risk projects, including garden clearances, landscaping preparation, or jobs requiring material purchase in advance. Deposits are generally non-refundable where we have reserved time, ordered materials, or incurred costs in reliance on the booking.
If payment is not made on time, we may suspend further work, withhold future appointments, and recover reasonable costs of collection where permitted by law. We also reserve the right to charge statutory interest and compensation on overdue business payments where applicable. Any dispute about an invoice must be raised promptly and in writing. The undisputed portion of any invoice remains payable by the due date.
For cancellations, we ask that you notify us as early as possible. If you cancel with reasonable notice, we will do our best to avoid charging unnecessary costs, but we may still charge for materials already purchased, work already completed, or time reserved that could not be reallocated. Short-notice cancellations may be charged in full or in part depending on the circumstances and the stage reached in the booking process. A cancellation is only effective once it has been acknowledged by us.
If you wish to rearrange a service rather than cancel it, we will try to accommodate a new date, subject to availability. Rebooking may not be possible without additional charges if the original appointment was reserved for a narrow time window or if conditions on site have materially changed. We may cancel or postpone a job if the weather, access, safety conditions, or site circumstances make it unreasonable or unsafe to continue. Where we cancel for reasons within our control, we will arrange a refund of any payment received for work not carried out, unless another date is agreed.
In the event of repeated missed appointments, failure to provide access, or failure to respond to requests for essential information, we may treat the booking as cancelled by you and charge reasonable costs incurred. This is particularly relevant where a professional gardener has set aside labour, vehicles, or materials specifically for the visit. We are not responsible for losses caused by a customer’s failure to prepare the site or secure the relevant access arrangements.
We will take reasonable care and skill when providing our services, using suitable equipment and generally accepted gardening practices. However, gardening involves natural materials, variable site conditions, and the use of cutting tools, lifting equipment, and vehicles. As a result, we cannot guarantee that every plant, lawn area, hedge, or outdoor feature will respond in a particular way to treatment, pruning, cutting, or clearance. Any service outcome will depend on the condition of the property and the limitations of the work agreed.
We are not liable for loss or damage caused by inaccurate information provided by you, hidden defects, unstable surfaces, concealed services, pre-existing damage, or items left in working areas. You are responsible for informing us of underground services, irrigation systems, fragile ornaments, alarm wires, and any other feature that may be affected by normal gardening work. To the fullest extent permitted by law, we exclude liability for indirect or consequential loss, loss of profit, or loss of enjoyment.
Nothing in these terms limits or excludes liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded under UK law. Where we are found liable for direct loss or damage, our liability will be limited to the amount paid or payable for the specific service giving rise to the claim, unless a different limit is required by law. Customers are expected to take reasonable steps to protect valuables, movable items, and delicate surfaces before and during the work.
Waste generated during gardening work may include green waste, soil, branches, turf, packaging, or other materials. We will handle waste in line with applicable UK waste regulations and will dispose of or remove waste only where this has been agreed in advance or included in the service description. Any waste removed by us may be taken to a licensed facility, composted where appropriate, or otherwise managed in accordance with legal and environmental requirements.
You remain responsible for declaring any waste that may be hazardous, contaminated, sharp, invasive, or subject to special disposal rules. This includes, for example, treated wood, chemical containers, asbestos-containing items, electrical waste, or substances that may pose a risk to people, animals, or the environment. We will not knowingly collect or transport regulated hazardous waste unless we are specifically authorised and equipped to do so. If such waste is discovered on site, we may suspend the relevant work until a safe plan is agreed.
Where a garden clearance or similar service creates a large volume of waste, the price may include labour, loading time, transportation, and disposal fees. If additional waste is discovered beyond what was described at booking, the quoted price may need to be revised. The customer confirms that any waste presented for removal belongs to them or that they have the legal right to arrange its removal. We may decline to remove waste where doing so would breach environmental law or transport rules.
We may use subcontractors or suitably qualified assistants to complete some or all of the service, provided that the standard of work remains consistent with the agreement. Any subcontractor acting on our behalf will be required to follow reasonable instructions and comply with relevant health and safety obligations. You agree to provide a safe working environment, including suitable access to water, electricity where needed, and clear access to the areas included in the booking.
If we find that the site is unsafe, the access is insufficient, or the work requested would create a risk to people or property, we may refuse to start, pause, or terminate the service. In such cases, any resulting delay or incomplete work will not be treated as a breach by us. We are also entitled to rely on your instructions regarding the areas to be worked on, and we will not be responsible for changes you request after work has already begun unless we expressly agree to them.
Any complaint about the service should be raised as soon as reasonably possible after the issue is discovered. We may ask for photographs, a description of the concern, and an opportunity to inspect or correct the matter. If a valid complaint is established, our responsibility may be limited to re-performing the relevant work, correcting the issue, or offering a suitable refund where appropriate. Failure to notify us promptly may reduce the remedies available.
We may vary these terms from time to time, but any change will apply only to new bookings unless it is required by law or agreed otherwise. If any part of these terms is found to be unlawful or unenforceable, the remaining provisions will continue in force. No delay or failure to enforce a right will be treated as a waiver of that right unless we state this in writing.
These terms, together with any written quotation or invoice, form the entire agreement between the parties for the relevant service and replace any prior discussions or representations about the same booking. You should ensure that you have read and understood the terms before confirming a service. By proceeding with a booking, you confirm that you are authorised to agree to these terms on behalf of yourself or the property owner.
The final paragraph of these Gardeners Wormwood Scrubs terms and conditions confirms the governing law and jurisdiction. These terms are governed by the laws of England and Wales, and any dispute arising from them will be subject to the exclusive jurisdiction of the courts of England and Wales. This ensures that the agreement is interpreted consistently with UK legal standards and that any claim is dealt with in the appropriate legal forum.